Terms and Conditions.

1. About These Terms

These terms and conditions govern the relationship between Clarionyx Ltd ("Clarionyx", "we", "us") and any client ("you", "the Client") who engages our services. By accepting a proposal or quotation from Clarionyx, you agree to these terms in full.

2. Our Services

Clarionyx provides commercial cleaning consultancy and managed cleaning services, including but not limited to:

• Site assessments and cleaning programme design
• Standard commercial cleaning contracts
• Deep cleaning and specialist cleaning services
• End of tenancy cleaning
• Out of hours cleaning
• Specialist add-on services

The specific scope of services will be set out in your written proposal or service agreement.

3. Site Assessments

Initial site assessments carried out by Clarionyx are provided free of charge and without obligation. The purpose of a site assessment is to understand your premises, sector requirements, and compliance needs so that we can produce an accurate and appropriate proposal.

4. Quotations and Proposals

All quotations and proposals issued by Clarionyx are valid for 30 days from the date of issue unless otherwise stated. A quotation does not constitute a binding contract. A contract is formed only when you provide written acceptance of a proposal and Clarionyx confirms acceptance in writing.

Clarionyx reserves the right to withdraw or revise a quotation prior to written acceptance.

5. Payment Terms

Unless otherwise agreed in writing:

• One-off services require full payment in advance before any work commences
• Ongoing contract services are charged on a recurring basis, with a direct debit payment date agreed in writing between both parties prior to the contract commencing
• Clarionyx reserves the right to charge interest on overdue payments at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

6. Cancellation and Termination

Ongoing contracts: Either party may terminate a contract by giving 30 days written notice, unless a minimum term is specified in the service agreement.

One-off services: Cancellations made with less than 48 hours notice may be subject to a cancellation charge of up to 50% of the agreed service value.

Immediate termination: Clarionyx reserves the right to terminate a contract immediately where a client fails to make payment, acts in breach of these terms, or behaves in a way that is unsafe or inappropriate toward our operatives.

7. Our Responsibilities

Clarionyx will:

• Carry out all services with reasonable skill and care
• Ensure all operatives are appropriately vetted and inducted
• Maintain quality oversight throughout the duration of any contract
• Carry full public liability insurance

8. Client Responsibilities

You agree to:

• Provide safe and reasonable access to your premises at agreed times
• Notify Clarionyx of any hazards, restrictions, or compliance requirements relevant to the site
• Ensure that any feedback or concerns are communicated promptly and in writing
• Make payment in accordance with agreed terms

9. Liability

Clarionyx's total liability to you in connection with any service shall not exceed the total value of fees paid by you in the three months preceding the claim.

We are not liable for:

• Any indirect or consequential loss
• Loss of profit, revenue, or business opportunity
• Damage arising from inaccurate or incomplete information provided by the Client
• Circumstances beyond our reasonable control

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

10. Data Protection

Clarionyx processes personal data in accordance with UK GDPR and the Data Protection Act 2018. Personal data collected in connection with our services is used solely for the purpose of delivering those services and will not be shared with third parties without consent, except where required by law. For full details please refer to our Privacy Policy at clarionyx.co.uk.

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the relationship. This includes cleaning specifications, site layouts, operational procedures, and any information marked as confidential. This obligation survives termination of any contract.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

Clarionyx reserves the right to update these terms from time to time. The current version will always be published on our website. Continued use of our services following an update constitutes acceptance of the revised terms.

14. Contact

For any questions regarding these terms, please contact us at:

• Email: info@clarionyx.co.uk
• Website: clarionyx.co.uk