Privacy Policy.

1. Who We Are

Clarionyx Ltd ("Clarionyx", "we", "us", "our") is a commercial cleaning consultancy based in London. We are the data controller responsible for any personal data you provide to us through this website or in connection with our services.

If you have any questions about how we handle your data, you can contact us at info@clarionyx.co.uk.

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

• Your name
• Your business name and role
• Your email address and telephone number
• Details of your premises or service requirements
• Any other information you choose to include in your enquiry

We do not collect sensitive personal data and we do not collect data from children.

3. How We Collect Your Data

We collect data in the following ways:

• When you submit an enquiry or quote request via our contact form
• When you contact us directly by email
• When you engage us for a site assessment or service delivery

Our contact form is processed by Formspree, a third-party form submission service. By submitting the form, your data is transmitted to and stored by Formspree on our behalf. Formspree's privacy policy is available at formspree.io.

4. How We Use Your Data

We use the data we collect to:

• Respond to your enquiry and provide the services you have requested
• Carry out site assessments and produce proposals
• Manage our ongoing relationship with you as a client
• Meet our legal and regulatory obligations

We do not use your data for unsolicited marketing and we do not sell or share your data with third parties for their own marketing purposes.

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests -- to respond to business enquiries and carry out pre-contract assessments
• Contract -- where processing is necessary to deliver services you have engaged us for
• Legal obligation -- where we are required to retain or disclose data by law

6. How Long We Keep Your Data

We retain personal data only for as long as is necessary for the purpose it was collected:

• Enquiries that do not result in a contract are retained for up to 12 months
• Client data relating to active or recent contracts is retained for up to 6 years in line with standard business record-keeping requirements

After these periods, data is securely deleted.

7. Sharing Your Data

We do not sell, rent, or trade your personal data. We may share data only in the following limited circumstances:

• With Formspree, to process and deliver contact form submissions on our behalf
• Where required by law, regulation, or court order
• Where necessary to protect the rights, property, or safety of Clarionyx, our clients, or others

8. Cookies

Our website currently uses only essential session cookies required for the site to function. We do not use tracking or advertising cookies at this time.

If we introduce analytics or other non-essential cookies in the future, we will update this policy and display an appropriate consent notice on the website.

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access -- to request a copy of the data we hold about you
• Right to rectification -- to ask us to correct inaccurate or incomplete data
• Right to erasure -- to request deletion of your data where there is no longer a lawful basis for us to hold it
• Right to restriction -- to ask us to limit how we use your data in certain circumstances
• Right to object -- to object to processing based on legitimate interests
• Right to portability -- to receive your data in a structured, machine-readable format where applicable

To exercise any of these rights, please contact us at info@clarionyx.co.uk. We will respond within one calendar month.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.

We would, however, appreciate the opportunity to address your concern directly before you contact the ICO. Please reach out to us first at info@clarionyx.co.uk.

11. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be published on this page. We encourage you to review it periodically.